CASA-NH’s COVID-19 Response and Protocols

CASA-NH’s COVID-19 Response and Protocols

Here is what CASA has accomplished
since the pandemic began:

0 Virtual Info Sessions
0 Applications Received
0 Virtual Trainings Completed
0 New advocates

-Updated November 18, 2020

This blog post is updated regularly to share how CASA of NH is adjusting our practices and protocols to prioritize safety while supporting our essential advocacy for children in need.
If you have a specific question that is not answered here, please use the “Ask a Question” form at the end of this page and we will get back to you as soon as possible.

Our Offices

Most staff members have begun reintegrating into working in their offices at least a couple days a week. Some staff are working full time in the office, others are working full time at home. Visitors are very limited and anyone who visits any CASA office must wear a mask inside the buildings.
During this period of social distancing, we continue to work hard to fulfill our mission and are accessible by email. Contact a Staff Member


The fear and anxiety that many of us are feeling is likely to be magnified for the children and youth we serve who have also been affected by trauma. We continue to focus on keeping in touch with our kiddos to help them feel connected and secure. However, to ensure the safety of CASA volunteers, staff and the children we serve, connections have been taking place through video platforms, phone calls, and traditional mail. We have suspended all child and family visits.
• The New Hampshire Supreme Court has suspended all in-person proceedings in the Circuit, Superior and Supreme Courts. These orders were first issued on March 16, 2020 and have since been revised and re-issued 6 times as the State continues to respond to the COVID-19 pandemic. The current orders extend this through Nov. 30, 2020.
There are important exceptions to the suspension of in–person hearings. Please carefully check your hearing notices as the current Supreme Court orders encourage court proceedings by telephone, video or teleconferencing whenever possible to control the risk of in-person contact. The hearing notice will provide the instructions for what type of hearing will be conducted and how the CASA should attend the hearing.
The order authorizes that the following hearings WILL take place in person:
     ◦   DCYF requests for emergency hearings and hearings on such orders
     ◦   Adjudicatory Hearings if the children are in an out-of-home placement
     ◦   Requests for Protective Orders for juveniles
     ◦   The presiding trial judge may determine that the hearings on the exceptions listed above may be conducted telephonically or by video conferencing. If a hearing does go forward in-person, attendance will be limited to only the necessary parties which will be determined by the judge.
Please let your program manager know if you plan to attend an in-person hearing. If it is necessary for you to appear telephonically, please reach out immediately as some courts are requiring that we file a written request to appear telephonically.
•  We ask CASA advocates to continue to draft all court reports for their scheduled hearings. Please continue to send draft reports to your Program Managers as usual (10 business days before the scheduled hearing).
•   We are confident that most meetings with DCYF, including team meetings and other providers will happen by phone or ZOOM.

Info Sessions and Trainings

Unfortunately, the need for more CASA volunteer advocates does not go away because of a pandemic. In 2019, 187 children went without a CASA by their side. If anything, abuse and neglect cases may rise in New Hampshire this year. We need to be prepared.
We are continuing to recruit and train new CASA volunteers but are moving to a virtual format for now.
Information Sessions
Click here to see the full schedule of virtual information sessions.
Applicant Interviews
We need new volunteers now, more than ever. You can apply right online and we are currently conducting interviews virtually.
We have added virtual trainings for the rest of the year. Click here to see the full schedules.

Other Group Activities

Support groups for CASA volunteers will be on hiatus in April, but Program Managers will be checking in answer questions, provide support and catch up.  Fundraising events and dinners that require in-person participation will be postponed until it is safe to congregate. We will keep you posted as we explore new ways to provide group interactions while practicing safe social distancing.

Resources and Tips for Advocates and Families


Guidance for Advocates for Court Hearings and Reports during NH State of Emergency (CASA-NH)
• Tips for Video Chatting with Young Children (National Association for the Education of Young Children)
Children More at Risk for Abuse and Neglect During COVID-19 Epidemic (USA Today)
Book and Video Recommendations (National CASA/GAL Association)
Free Online Classes (Child Welfare Education Partnership at Granite State College)


Coronavirus Resources & Tips (Prevent Child Abuse America)
Coronovirus FAQs for Parents (Parenting NH)
COVID-19 Factsheet for Grandfamilies & Multigenerational Families (Generations United)
Parent/Caregiver Guide to Helping Families Cope with COVID-19 (National Child Traumatic Stress Network)
Talking About Diseases in the News (Bradley Hospital)
Mental Health & Coping During the COVID-19 Pandemic (Zero to Thrive)
Supporting Kids During the Coronavirus Crisis (Child Mind Institute)
Virtual Field Trips (
Online Education Program for Kids (Brainpop)
How to Talk to Your Kids About Coronavirus (PBS)
Working and Learning from Home During the COVID-19 Outbreak (
Virtual Recovery Resources
 I Have a Question about Coronavirus
Family Support Warm Line 
National Child Abuse Prevention Month:
(All resources are from the Child Welfare Information Gateway presented by the U.S. Department of Health and Human Services)
2020 Prevention Resource Guide
Activity Calendar for Parents
Tip Sheets for Parents
Adverse Childhood Experiences (ACEs)
How You Can Help Someone Who Is Being Abused or Neglected
2020 Prevention Resource Guide

Additional Questions

Have a question that was not answered here? Please use this form to send us your question and we will respond with an answer as quickly as possible! In the meantime, thank you for your continuing support and commitment.
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